Lead end-to-end Order-to-Cash (O2C) operations with a strong focus on Cash Application, Collections, Accounts Receivable (AR) Management, and Financial Governance. Drive cash flow optimization, reduce Days Sales Outstanding (DSO), and deliver operational excellence through P&L ownership, process transformation, and digital initiatives.
Requirements
Cash Application
- Oversee payment posting, remittance matching, and account reconciliation activities.
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Manage unapplied cash, short payments, deductions, and payment discrepancies.
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Govern payment processing across Lockbox, ACH, Wire Transfers, and Cheque transactions.
Collections & AR Management
- Own aging management and collection strategies to improve cash realization.
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Drive customer follow-ups, Promise-to-Pay (PTP) tracking, and DSO improvement initiatives.
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Manage customer escalations and dispute resolution impacting collections and cash flow.
P&L Management
- Own O2C P&L performance, ensuring revenue realization and cost optimization.
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Identify revenue leakage opportunities and implement corrective actions to improve margins.
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Monitor financial performance and drive profitability improvements.
Budgeting & Forecasting
- Lead annual budgeting and periodic cash flow forecasting activities.
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Analyze collection trends and assess their impact on working capital.
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Provide financial insights and recommendations to support business decisions.
Transformation & Digital Initiatives
- Drive continuous process improvements, standardization, and operational excellence.
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Implement AI, RPA, and automation solutions to improve efficiency and productivity.
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Leverage advanced analytics and reporting tools to deliver actionable business insights.
Team Management
- Lead and develop large operational teams (60+ members).
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Ensure achievement of KPIs, SLAs, and performance targets.
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Drive employee engagement, capability building, and succession planning.
Financial Control & KPI Management
- Ensure compliance with internal controls, policies, and audit requirements.
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Monitor and improve key metrics including:
- Days Sales Outstanding (DSO)
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Aging Accounts Receivable (AR)
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Collection Effectiveness Index (CEI)
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Unapplied Cash
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Maintain strong governance and risk management practices.
Stakeholder Management
- Partner with senior leadership, customers, and cross-functional teams to achieve business objectives.
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Resolve complex operational and financial issues impacting the O2C cycle.
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Drive collaboration to improve cash flow, customer experience, and operational effectiveness.
