Job Title: CRM Executive
Company: Colors Queen
Location: DLF Corporate Towers
Working Hours: 10:00 AM – 6:30 PM
Working Days: 6 Days Working (1 Saturday Off)
About the Role
We are looking for a proactive, customer-focused, and result-driven CRM Executive to manage customer interactions across various online e-commerce platforms. The ideal candidate should be skilled in handling customer queries, assisting customers in placing orders, and driving sales through effective communication and upselling techniques.
Key Responsibilities
- Handle customer queries and concerns through multiple online e-commerce channels including:
- Shopify website
- Amazon
- Flipkart
- Other online marketplaces and communication platforms
- Assist customers in:
- Product selection
- Order placement
- Payment-related queries
- Order tracking and issue resolution
- Perform effective upselling and cross-selling to enhance customer experience and increase conversions.
- Manage inbound and outbound customer interactions professionally.
- Attend/make approximately 80–100 calls per day to support customer engagement and sales.
- Ensure prompt query resolution and maintain a high level of customer satisfaction.
- Coordinate with internal teams for order-related concerns and escalations.
- Maintain proper customer records and follow-ups through CRM systems.
Required Skills & Qualifications
- Prior experience in CRM / Customer Support / E-commerce Customer Handling preferred.
- Hands-on experience with platforms like Shopify, Amazon, Flipkart, or similar marketplaces.
- Excellent communication and interpersonal skills.
- Strong convincing and customer-handling abilities.
- Ability to multitask and work in a fast-paced environment.
- Sales-oriented mindset with good upselling skills.
- Comfortable handling a high volume of customer calls daily.
What We Offer
✔ Competitive salary – Best in the Industry
✔ Employee-friendly Leave Policy
✔ Professional and growth-oriented work environment
✔ Career development opportunities
How to Apply
Interested candidates can share their resume at:
[email protected]
Location: DLF Corporate Towers, Shivaji Marg, Moti Nagar, Delhi
Office Timings: 10:00 AM – 6:30 PM
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
