Guest Relations Executive (GRE) – The Stupa, GhaziabadJob Summary
The Guest Relations Executive is responsible for ensuring an exceptional guest experience by welcoming guests, managing reservations, handling inquiries, resolving concerns, and maintaining high service standards.
Key Responsibilities
- Welcome and assist guests professionally.
- Manage reservations, calls, WhatsApp messages, and guest inquiries.
- Coordinate with operations and event teams to ensure smooth service.
- Handle guest feedback and resolve complaints promptly.
- Support weddings, corporate events, and special functions.
- Maintain guest records and build relationships with repeat customers.
Requirements
- Graduate in any discipline (Hospitality background preferred).
- 1–3 years of experience in hospitality, restaurants, banquets, or customer service.
- Excellent communication skills in English and Hindi.
- Pleasant personality and strong interpersonal skills.
- Proficient in MS Office and basic computer applications.
- Ability to multitask and work under pressure.
Skills
- Customer Service
- Communication & Relationship Management
- Problem Solving
- Event Coordination
- Team Collaboration
Salary
₹20,000 – ₹25,000 per month (based on experience).
Location: The Stupa, Ghaziabad
Reporting To: Operations Manager / General Manager
Pay: From ₹20,000.00 per month
Work Location: In person
