Job Title: Reception Head / Front Office In-Charge
Department: Front Office / Administration
Location: Raigad Hospital & Research Centre
Job Summary:
The Reception Head is responsible for managing and supervising all front office operations, ensuring smooth patient flow, excellent customer service, and efficient coordination between departments. This role plays a key part in creating a positive first impression and enhancing patient experience.
Key Responsibilities:
1. Front Office Management:
- Oversee daily operations of the reception and front desk
- Supervise and guide reception staff and billing coordinators
- Ensure smooth patient registration, appointment scheduling, and inquiries handling
2. Patient Experience & Service:
- Ensure high standards of patient care and hospitality
- Handle patient queries, complaints, and escalations professionally
- Maintain a welcoming and organized reception environment
3. Team Supervision & Training:
- Train and monitor front office staff performance
- Prepare duty rosters and manage shift schedules
- Conduct regular team briefings and performance reviews
4. Billing & Coordination:
- Ensure accurate patient registration and billing processes
- Coordinate with billing, nursing, and medical departments
- Monitor cash handling and daily collections
5. HIMS & Documentation:
- Ensure proper use of Hospital Information Management System (HIMS)
- Maintain accurate patient records and documentation
- Generate and review front office reports
6. Compliance & Quality Standards:
- Ensure adherence to hospital policies and NABH standards
- Maintain confidentiality of patient information
- Support audits and quality improvement initiatives
Qualifications:
- Graduate in any discipline (Hospital Administration preferred)
- MBA / Diploma in Hospital Management is an advantage
Experience:
- 3–6 years of experience in hospital front office
- Minimum 1–2 years in a supervisory or team lead role
Key Skills:
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Customer service orientation and problem-solving skills
- Knowledge of hospital billing and HIMS systems
- Ability to handle pressure and patient interactions effectively
Additional Requirements:
- Willingness to work in shifts
- Professional appearance and behavior
- Strong coordination and multitasking ability
Reporting To:
Admin Manager / Hospital Administrator
Key Performance Indicators (KPIs):
- Patient satisfaction and feedback scores
- Efficiency of patient registration and billing
- Team performance and discipline
- Reduction in patient complaints
- Compliance with hospital protocols
Note: The Reception Head plays a vital role in ensuring a seamless patient journey and maintaining the hospital’s service standards.
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Karjat, Maharashtra (Karjat): Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:
Experience:
- receptionist: 1 year (Preferred)
Language:
- Marathi Hindi English (Preferred)
Work Location: In person
