An OPD (Outpatient Department) Coordinator manages daily clinic operations, scheduling patient appointments, and acting as a liaison between patients and medical staff to ensure efficient service. They handle patient registration, relevant and advised investigation in various diagnostic departments verify insurance coverage, manage flow to minimize wait times, and maintain records, requiring strong communication and organizational skills. Docthub +3Key Responsibilities
- Appointment Management: Schedule patient consultations, follow-ups, and procedures, ensuring optimal utilization of clinic resources.
- Patient Coordination: Act as the primary contact for patient inquiries, greeting patients, and ensuring a smooth, courteous check-in/check-out process.
- Administrative Tasks: Register patients, update Electronic Medical Records (EMR/HIS), and verify insurance coverage and referral forms.
- Operational Flow: Monitor patient flow and waiting times to reduce delays, ensuring the clinic operates according to hospital standards.
- Communication: Coordinate with doctors, nurses, and administrative staff to ensure seamless service delivery.
- Problem-Solving: Resolve patient feedback, complaints, or logistical issues efficiently. Scribd +5
Required Skills and Qualifications
- Education/Experience: Typically requires a degree in healthcare management or 1–2 years of experience in a clinic/hospital setting.
- Technical Skills: Proficiency in Hospital Information Systems (HIS), EMR software, and Microsoft Office Suite.
- Communication: Excellent verbal and written skills for effective interaction with patients and staff.
- Interpersonal Abilities: Strong customer service, empathy, multitasking, and organizational skills.
- Knowledge: Familiarity with medical terminology and insurance processes (TPA). Docthub +4
Job Type: Full-time
Pay: ₹10,169.42 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Work Location: In person
