Job Summary
We are looking for a Software Support Desk Executive to provide technical assistance and support to clients and end-users. The candidate will be responsible for resolving software-related issues, handling customer queries, maintaining records of support requests, and ensuring timely issue resolution to achieve high customer satisfaction.
Key Responsibilities
- Provide first-level technical support for software applications.
- Receive, log, and track customer issues through calls, emails, and support tickets.
- Diagnose and troubleshoot software-related problems.
- Coordinate with the technical team for issue escalation and resolution.
- Guide users on software features, functionality, and best practices.
- Maintain accurate records of customer interactions and support activities.
- Monitor and follow up on pending tickets to ensure timely closure.
- Assist in software installation, configuration, and updates.
- Prepare support documentation, user manuals, and reports.
- Ensure compliance with company policies and service standards.
Required Skills
- Good knowledge of software applications and basic IT concepts.
- Strong troubleshooting and problem-solving abilities.
- Excellent verbal and written communication skills.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Knowledge of CRM or Help Desk ticketing systems.
- Ability to handle multiple tasks and work under pressure.
- Customer-focused approach with strong interpersonal skills.
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, BCA, B.Sc. IT, or any related field.
- 0–3 years of experience in Software Support, Technical Support, or Help Desk Operations.
- Freshers with good technical knowledge and communication skills may also apply.
Preferred Skills
- Knowledge of SQL, databases, or ERP software.
- Experience with remote desktop support tools.
- Understanding of software testing and debugging concepts.
Pay: ₹9,000.00 - ₹25,000.00 per month
Work Location: In person
