Job Description – IT Executive
Location: Mumbai (Marol)
Department: Information Technology
Employment Type: Full-Time
Experience: 2 Years
About RepIndia
RepIndia is a leading independent digital-first creative agency partnering with some of India's most exciting brands. We combine creativity, technology, media, and strategy to deliver impactful digital experiences. As we continue to expand, we're looking for an IT Executive to ensure seamless technology operations across our Mumbai office.
Role Overview
We are looking for a proactive and detail-oriented IT Executive to manage day-to-day IT operations, provide technical support, maintain IT infrastructure, and ensure smooth functioning of hardware, software, networks, and IT assets. The ideal candidate should possess strong troubleshooting skills, a customer-first mindset, and the ability to independently manage office IT requirements.
Key ResponsibilitiesNetwork & Infrastructure Management
- Maintain and monitor LAN, Wi-Fi, internet connectivity, firewalls, switches, and network devices.
- Ensure high availability and optimal performance of office networks.
- Coordinate with Internet Service Providers (ISPs) and vendors for connectivity-related issues.
- Troubleshoot network outages and minimize downtime.
Hardware & Software Support
- Install, configure, upgrade, and maintain desktops, laptops, printers, peripherals, and operating systems.
- Troubleshoot hardware and software issues and provide timely resolutions.
- Manage software installations, updates, licensing, and patch management.
- Support Microsoft Windows, Microsoft 365, and standard business applications.
IT Asset Management
- Maintain accurate inventory of laptops, desktops, accessories, rented devices, and other IT assets.
- Ensure proper asset allocation, documentation, tagging, and periodic audits.
- Manage IT asset issuance and recovery during employee onboarding, transfers, and exits.
Information Security & Backup
- Monitor endpoint security, antivirus protection, and user access controls.
- Ensure regular data backups and verify backup integrity.
- Support compliance with internal IT security policies and best practices.
- Identify potential security risks and recommend preventive measures.
System Monitoring & IT Operations
- Monitor overall system performance and identify opportunities for optimization.
- Maintain IT documentation, SOPs, and operational records.
- Generate periodic reports related to IT assets, support tickets, and system health.
Employee IT Support
- Provide first-level technical support for hardware, software, email, VPN, and connectivity issues.
- Configure laptops, email accounts, printers, and required applications for new employees.
- Ensure completion of IT onboarding and offboarding checklists.
- Deliver prompt and professional user support while maintaining high service standards.
Vendor Management & Procurement
- Coordinate with vendors for procurement, repairs, Annual Maintenance Contracts (AMCs), warranties, and renewals.
- Obtain and compare quotations for IT purchases.
- Track vendor deliverables and ensure timely completion of services.
Project Support
- Assist in implementing IT infrastructure improvements and technology projects.
- Support office expansion, system upgrades, migrations, and process automation initiatives.
- Maintain project documentation and implementation status updates.
Required Skills
- Strong knowledge of Windows Operating Systems and Microsoft 365.
- Understanding of LAN, Wi-Fi, TCP/IP, routers, switches, and network troubleshooting.
- Experience with hardware diagnostics, system imaging, and software deployment.
- Familiarity with antivirus, endpoint security, backup solutions, and basic cybersecurity practices.
- Knowledge of Active Directory, Microsoft Entra ID (Azure AD), or Google Workspace is an advantage.
- Basic understanding of cloud platforms, VPNs, and remote desktop tools.
- Excellent troubleshooting, documentation, communication, and stakeholder management skills.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications such as CompTIA A+, Network+, CCNA, Microsoft, or similar will be an added advantage.
- Prior experience supporting 100+ users or working in a fast-paced corporate or agency environment is preferred.
What We're Looking For
- Strong problem-solving and analytical skills.
- Ability to prioritize multiple support requests in a dynamic environment.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability, and attention to detail.
- Team player with a proactive and service-oriented approach.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
