Business Analysts at DCKAP are strategic thinkers and solution architects, ensuring seamless integration across ERP, CRM, and eCommerce systems. They excel in managing the project lifecycle, from gathering and documenting business and functional requirements (BRDs/FRDs) to overseeing UAT and Go-Live delivery. With expertise in APIs and system integrations, they troubleshoot issues and optimize workflows for success. Proficient in tools like Jira and platforms like Shopify and Salesforce, they work closely with clients and teams to deliver impactful, data-driven solutions that drive customer satisfaction and business growth.
