The Front Office Receptionist is responsible for creating a positive first impression for all visitors and clients. This role manages the front desk, handles inquiries, coordinates appointments, supports administrative tasks, and ensures smooth day-to-day front office operations.
Key Responsibilities
- Welcome and assist walk-in clients, visitors, and vendors professionally.
- Handle incoming phone calls and direct them to the appropriate departments.
- Maintain the visitor register and ensure proper check-in/check-out procedures.
- Coordinate client appointments with Sales, CRM, and Management teams.
- Maintain a neat, organized, and presentable reception area.
- Receive and distribute couriers, parcels, and official documents.
- Assist clients by providing basic information about company projects and departments.
- Coordinate meeting room bookings and visitor arrangements.
- Maintain daily attendance records for visitors and staff (if assigned).
- Support HR and Administration with documentation and filing.
- Maintain office supplies inventory and raise purchase requests when required.
- Prepare daily front office reports, visitor reports, and call logs.
- Ensure all client inquiries are properly recorded and forwarded for follow-up.
- Maintain confidentiality of company information and customer data.
- Follow company SOPs and maintain professional etiquette at all times.
Required Qualifications
- Bachelor's degree or Diploma in any discipline.
- 1–3 years of experience as a Receptionist, Front Office Executive, or Customer Service Executive.
- Freshers with excellent communication skills may also apply.
Required Skills
- Excellent verbal and written communication (Tamil & English).
- Pleasant personality and professional appearance.
- Strong customer service and interpersonal skills.
- Good organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, Outlook).
- Basic knowledge of CRM software is an added advantage.
- Ability to work under pressure and manage multiple visitors simultaneously.
Preferred Experience
- Experience in Real Estate, Hospitality, Healthcare, Banking, or Corporate Front Office.
- Experience handling walk-in customer inquiries and appointment scheduling.
Key Performance Indicators (KPIs)
- Visitor satisfaction and professional greeting standards.
- Call response and transfer accuracy.
- Visitor register accuracy.
- Appointment coordination efficiency.
- Timely report submission.
- Reception area cleanliness and presentation.
- Zero customer complaints related to front office services.
- Compliance with company SOPs.
Working Hours
- As per company policy.
- Weekly off as per organizational guidelines.
Salary
- Based on experience, qualifications, and company standards.
Work Location: In person
