Job Description – L2 Endpoint Engineer (SCCM / Intune / MDM)
Role Overview
The L2 Endpoint Engineer is responsible for end-to-end management and support of endpoint management platforms, primarily Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune (MEM).
This role covers device lifecycle management, patching, application packaging & deployment, policy enforcement, and troubleshooting. The engineer is expected to resolve complex endpoint issues, ensure compliance, and maintain platform health across enterprise environments.
Key Responsibilities
Endpoint Platform Support (SCCM & Intune)
Patch Management (Critical Responsibility)
Application Packaging & Deployment
Device Management & Policy Enforcement
Incident & Problem Management
Automation & Optimization
Collaboration & Escalation
Compliance, Reporting & Documentation
Required Skills & Qualifications
Technical Skills (Core)
Packaging & Scripting
Process Knowledge
Soft Skills
Experience & Education
