Key Responsibilities:
Monitor inbound and outbound customer calls.
Evaluate calls based on quality standards and compliance parameters.
Prepare daily, weekly, and monthly quality reports.
Identify performance gaps and recommend corrective actions.
Coordinate with department heads to improve service quality.
Requirements:
Experience in call monitoring, quality auditing, or contact centre operations.
Strong analytical and reporting skills.
Good managerial and coordination abilities.
Excellent knowledge of English, Hindi, and Malayalam.
Proficiency in MS Excel and reporting tools is preferred.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Application Question(s):
- Current salary
- Expected salary
- Notice period
Experience:
- Call monitoring: 1 year (Required)
Work Location: In person
