Customer Support – BijliRide | Hyderabad
- Handle customer queries related to EV scooter rentals, payments, subscriptions, and bookings.
- Provide support through phone calls, chat, and ticketing systems.
- Follow up with customers regarding pending payments and rental dues.
- Resolve issues related to vehicle access, keys, charging, breakdowns, and app-related problems.
- Coordinate with field/recovery teams and operations teams for vehicle-related issues.
- Create and update customer support tickets and maintain accurate case records.
- Escalate technical, payment, and operational issues to the appropriate teams.
- Perform follow-ups with customers until the issue is resolved.
- Handle customers professionally and maintain a positive customer experience.
- Work with internal teams to identify recurring issues and support quick resolution.
- Maintain daily call/ticket updates and follow-up records.
- Meet team targets related to customer resolution, response time, and payment follow-ups.
Short version for a job post
Pay: ₹20,000.00 - ₹24,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
