Resort Supervisor – Job Responsibilities
Sl. No. Job Responsibility
1* Supervise the day-to-day operations of the resort.*
2* Receive and welcome guests, ensuring a warm and professional check-in experience.*
3* Assist guests with the check-in and check-out process efficiently and accurately.*
4* Oversee room preparation and ensure all guest rooms are clean, well-maintained, and ready before guest check-in.*
5* Supervise the housekeeping team and ensure guest rooms, public areas, and common facilities are maintained to the highest standards of cleanliness.*
6* Inspect guest rooms and public areas regularly to ensure cleanliness, maintenance, and quality standards are met.*
7* Coordinate buffet setup and arrangement for breakfast, lunch, dinner, and special events.*
8* Ensure buffet presentation, cleanliness, food replenishment, and hygiene standards are maintained throughout service.*
9* Coordinate with the kitchen and restaurant teams to ensure smooth food service operations.*
10 Handle guest requests, complaints, and feedback promptly and professionally.
11 Assign daily duties to staff and monitor their performance.
12 Maintain inventory of housekeeping supplies, guest amenities, linen, toiletries, and other operational items, and ensure timely replenishment.
13 Monitor stock levels of resort operational items and coordinate procurement when required.
14 Ensure compliance with resort policies, safety procedures, hygiene regulations, and resort SOPs.
15 Prepare daily operational reports and update management on resort activities.
16 Assist in training new employees and maintaining service standards.
17 Support the Resort Manager/Front Office Manager (FOM) in achieving operational excellence and ensuring high levels of guest satisfaction.
Work Location: In person
