We are looking for Account Manager, who will help ensure clients receive exceptional service while the business's sales goals are supported. They should work directly with clients as well as oversee a team of Account Representatives and also to develop and implement client service strategies that will increase sales while providing a positive experience for all clients.
Responsibility:
- Interact with clients and build relationships with them while ensuring their needs are being met.
- Become a bridge between client’s stakeholders and agency’s stakeholders.
- Write a detailed brand brief and campaign brief for smooth execution.
- Develop and oversee the implementation of client service protocols.
- Resolve complex client problems or disputes in a professional manner.
- Coach and support team members to help them meet client’s goals.
- Keep records and documentation of client interactions.
- Create monthly and quarterly reports to determine whether key performance indicators are being met and where there is room for improvement.
Requirements:
- 1 - 3 years prior experience in client facing roles.
- Excellent communication skills and the ability to anticipate the needs of clients.
- Must demonstrate strong analytical thinking skills and having Experience in Performance Marketing.
- Should possess strong problem solving skills and the ability to make sound judgement calls.
- Superior organizational and time management skills.
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.
- Ability to speak a second language is an asset.
