Mandatory capabilities
- Hotel/property operations.
- Physical inspections and quality control.
- SOP/checklist implementation.
- Guest complaint resolution.
- Maintenance follow-up.
- Interdepartmental coordination.
- Strong task tracking and closure discipline.
- Working knowledge of AI for task extraction, reporting, operational analysis, drafting SOPs/checklists and summarising guest feedback.
- Excel/Google Sheets and hotel PMS/POS familiarity.
Key deliverables — first 90 days
- Daily property inspection system.
- Live operational pending-task tracker.
- Room/public-area inspection checklists.
- Maintenance defect and closure tracker.
- Guest-complaint closure system.
- SOP compliance checks.
- Daily exception report.
- Reduction in recurring operational problems.
Success principle: See it → Own it → Assign it → Follow it → Close it → Verify it.
Age: Under 40 years at the time of application.
AI & Digital Capability: Working knowledge of AI is mandatory for every position. Candidates must be comfortable using tools such as ChatGPT or equivalent AI applications relevant to their work, as well as basic digital reporting and communication tools. The level expected will vary according to seniority.
Work culture: HMG is looking for people who are hands-on, systems-oriented, disciplined and capable of taking responsibility through to closure.
The common expectation is: Own → Plan → Execute → Follow up → Escalate → Close → Report
Experience: 8–12 years, including minimum 3 years managing hotel/service operations or multiple operating departments.
Qualification: Degree/Diploma in Hotel Management/Hospitality preferred; alternatively a graduate with substantial relevant hospitality/service operations experience.
CTC: ₹12–16 lakh, exceptional candidate up to ₹18 lakh.
Alternate email ID to send CVs is : [email protected]
Pay: ₹1,200,000.00 - ₹1,600,000.00 per year
Benefits:
- Food provided
- Provident Fund
Work Location: In person
