Posting Description:
Job Title- Operations Performance Sustainability Lead
Position type- Full Time
Work Location- Gurugram/Bangalore
Working style- Hybrid
Shift Time- 8AM to 5 PM/12PM to 9PM IST
People Manager role: No
Required education and certifications critical for the role-
Graduates
Required years of experience –
8-10+ Years of work experience in operations, service delivery, operational excellence, process improvement or performance management
AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
GENERAL DESCRIPTION OF ROLE:
In this role, you will help build strong, repeatable operational practices that enable teams to perform at their best. You will partner closely with team managers, senior leaders alongside the Process Excellence team to turn insight into action and action into balanced results.
JOB RESPONSIBILITIES:
The colleague is responsible for:
- Building and embedding clear operating rhythms for team managers, including performance reviews, risk management and handling critical issues
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Supporting consistent service delivery through the use of SLAs, controls and governance frameworks
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Developing and standardizing performance dashboards that translate data into clear, actionable insights
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Identifying trends, risks and opportunities across productivity, quality, capacity and colleague engagement
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Enabling continuous improvement initiatives, working with management and Process Excellence teams to simplify processes and remove inefficiencies
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Ensuring improvements are sustained through documentation, controls and capability transfer
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Mentoring and supporting team managers in operational practices, problem-solving and data-driven decision-making
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Acting as a second-line perspective to reinforce consistency and operational maturity across teams
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Sharing performance insights with senior leadership to support informed decision-making
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Supporting alignment between demand, workforce capacity and delivery outcomes
SKILLS/COMPETENCIES REQUIRED :
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8+ years’ experience in operations, service delivery, operational excellence, process improvement or performance management environments
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Very good English communication skills, with ability to work with international stakeholders and senior leadership
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Strong analytical skills with experience in working with data, dashboards and performance insights
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Ability to translate data into actionable recommendations and influence decisions
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Strong collaboration and stakeholder management skills
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Coaching and mentoring capability, with ability to challenge constructively
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Experience in continuous improvement and driving sustainable change
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Strong problem-solving skills with a structured and practical approach
HOW WE SUPPORT OUR COLLEAGUES
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.
Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.
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