Lucknow, Uttar Pradesh
Job Summary
Provide Level-1 operational support for SailPoint IdentityIQ and RadiantOne Directory Services.
Monitor IAM platform health and manage incidents, service requests, and alerts.
Troubleshoot user provisioning, deprovisioning, password, and access-related issues.
Support Joiner, Mover, Leaver (JML) processes within SailPoint.
Manage user aggregation activities from authoritative sources.
Support access certification campaigns and access review activities.
Perform application onboarding support activities and execute operational tasks as per SOPs.
Monitor connector and integration health between SailPoint and connected applications.
Prepare operational reports and maintain knowledge articles, SOPs, and runbooks.
Coordinate with L2/L3 teams for issue escalation and resolution.
Support periodic audit and compliance activities.
Participate in shift-based operations and ensure adherence to SLA commitments.
Key Responsibilities
Provide Level-1 operational support for SailPoint IdentityIQ and RadiantOne Directory Services.
Monitor IAM platform health and manage incidents, service requests, and alerts.
Troubleshoot user provisioning, deprovisioning, password, and access-related issues.
Support Joiner, Mover, Leaver (JML) processes within SailPoint.
Manage user aggregation activities from authoritative sources.
Support access certification campaigns and access review activities.
Perform application onboarding support activities and execute operational tasks as per SOPs.
Monitor connector and integration health between SailPoint and connected applications.
Prepare operational reports and maintain knowledge articles, SOPs, and runbooks.
Coordinate with L2/L3 teams for issue escalation and resolution.
Support periodic audit and compliance activities.
Participate in shift-based operations and ensure adherence to SLA commitments.
Skill Requirements
2–4 years of IAM support experience.
Hands-on experience supporting SailPoint IdentityIQ.
Basic understanding of RadiantOne Directory Services.
Knowledge of IAM concepts including JML, RBAC, provisioning, and certifications.
Understanding of LDAP, Active Directory, and identity lifecycle management.
Knowledge of Java, XML, and API fundamentals is preferred.
Strong incident management and troubleshooting capabilities.
Good communication and documentation skills.
Experience working in managed services environments is preferred.
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