Key Responsibilities
Lead Calling & Qualification
- Make the first call to new leads received.
- Understand customer requirements for IT equipment on rent.
- Collect important details.
- Identify lead requirement, duplicate, or not relevant.
- Assign or escalate qualified leads to the sales team for proposal and closure.
- Ensure no lead remains unattended.
CRM Updating
- Update all customer calls, remarks, lead status, and next follow-up dates in CRM.
- Maintain accurate customer details.
- Create follow-up reminders and ensure proper tracking of leads.
- Maintain daily lead calling and follow-up reports.
Customer Onboarding assistance
- Coordinate customers after order confirmation.
- Collect billing details.
- Assist in basic process related to documentation, agreement, invoice cycle, payment, delivery, support, replacement, and return.
- Coordinate with sales, documentation, accounts, and operations teams for smooth onboarding.
Customer Feedback & Reviews
- Coordinate customers after delivery or service completion to collect feedback.
- Ask customers about delivery experience, product condition, support experience, and overall satisfaction.
- Request happy customers for Google reviews, testimonials, references, and repeat requirements.
- Escalate complaints or negative feedback to the concerned team.
Required Skills
- Good communication skills in Hindi and English.
- Polite and professional conversation manner.
- Good listening and questioning skills.
- Basic computer and CRM knowledge.
- Ability to update data accurately.
- Follow-up discipline and ownership.
- Customer handling ability.
- Basic understanding of IT products such as laptops, desktops, and printers will be preferred.
- Ability to coordinate with sales, accounts, documentation, operations, and support teams.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid time off
Experience:
- Customer relationship management: 1 year (Preferred)
Work Location: In person
