Job Title: Customer Relation Executive (CRE)
Experience: 0–2 Years
Department : Operations
Reporting To: AVP/Management
Job Summary
We are looking for a proactive and customer-focused Customer Relation Executive who will be responsible for handling customer queries, ensuring service satisfaction, and visiting customers in the field when required. The role involves both office coordination and field support to address customer needs effectively.
Roles & Responsibilities
- Handle customer inquiries via phone, email, and in person
- Visit customers on-site to resolve issues, collect feedback, or provide service support when required
- Build and maintain strong relationships with customers
- Understand customer requirements and coordinate with internal teams for timely resolution
- Maintain records of customer interactions and service requests
- Follow up with customers to ensure satisfaction and service quality
- Assist in onboarding new customers and explaining services.
Key Skills Required
- Good communication and interpersonal skills
- Willingness to travel/visit customer locations
- Problem-solving and customer-handling ability
- Basic computer knowledge (MS Excel, email handling)
- Time management and coordination skills
- Positive attitude and willingness to learn
- PPT, Excel calculations
- Vehicle Rates – Updates.
- Target Work.
Key Performance Indicators (KPIs)
- Customer satisfaction level
- Response and resolution time
- Number of customer visits handled
- Customer retention and feedback
Qualification
- Any Graduate
- Candidates with up to 2 years of experience can apply
Work Conditions
- Field visits required based on customer needs
- Flexible to travel within assigned locations
- May require coordination beyond regular hours in urgent cases
Salary
· 20,000 – 22,000 per month
For more information do contact 8925837205.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
