Job Summary
We are seeking an enthusiastic and customer-focused Telemarketing Executive to generate leads, promote the company's products and services, and convert prospects into customers through outbound and inbound calls. The ideal candidate should possess excellent communication skills, a persuasive approach, and the ability to achieve sales and lead generation targets.
Key Responsibilities
- Make outbound calls to prospective customers to promote the company's products and services.
- Handle inbound inquiries and provide accurate product or service information.
- Generate qualified leads and schedule appointments for the sales team.
- Achieve daily, weekly, and monthly call and sales targets.
- Build and maintain positive customer relationships through professional communication.
- Follow up with potential customers and existing clients to maximize sales opportunities.
- Maintain accurate records of customer interactions in the CRM system.
- Address customer questions, objections, and concerns effectively.
- Update customer databases and ensure all information is accurate.
- Coordinate with the sales and marketing teams to support campaigns and promotions.
- Prepare daily call reports and performance summaries.
- Ensure compliance with company policies and telemarketing best practices.
Required Qualifications
- Bachelor's degree or Diploma in Business Administration, Marketing, or a related field (preferred).
- 1–2 years of experience in telemarketing, telesales, customer service, or a similar role.
- Freshers with excellent communication skills are encouraged to apply.
- Basic knowledge of CRM software and Microsoft Office applications.
Required Skills
- Excellent verbal communication skills
- Sales and persuasion techniques
- Customer service orientation
- Lead generation and appointment setting
- Active listening and negotiation skills
- CRM and data entry
- Time management and multitasking
- Problem-solving and objection handling
- Teamwork and collaboration
- Target-driven and self-motivated
Key Performance Indicators (KPIs)
- Number of outbound calls made
- Lead generation and qualification rate
- Appointment booking rate
- Sales conversion rate
- Monthly sales target achievement
- Customer satisfaction (CSAT)
- Call quality score
- Follow-up completion rate
- Customer retention and repeat business
- CRM data accuracy
Work Environment
- Full-time position.
- Office-based or remote, depending on company requirements.
- Ability to work in a fast-paced, target-driven environment with daily calling goals.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Ability to commute/relocate:
- Guduvanchery Lake, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Secondary(10th Pass) (Preferred)
Experience:
- Sales: 1 year (Preferred)
- Telemarketing: 1 year (Preferred)
Work Location: In person
