Role Summary:
Own complex production issues, provide architectural guidance, lead problem management, and deliver permanent solutions for high-priority incidents.
Key Responsibilities
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Resolve critical production incidents (P1/P2).
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Perform detailed root cause analysis and implement permanent fixes.
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Design and review customizations, extensions, and integrations.
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Optimize system performance and troubleshoot complex batch and integration issues.
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Review X++ customizations, data entities, APIs, and integration architecture.
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Lead major releases, deployments, and change implementation.
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Engage Microsoft Support for product defects when required.
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Define support standards, best practices, and knowledge management.
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Provide technical leadership to L1 and L2 teams.
Skills
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Deep expertise in D365 F&O architecture and X++
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Azure DevOps, integrations (OData, Data Management Framework, Dual-write, APIs)
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Performance tuning, security, and environment management
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Strong experience with enterprise ERP support and governance
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Excellent stakeholder and vendor management skills
