Key Responsibilities
Handle domestic air ticketing requests for corporate clients.
Check traveller details, travel dates, sectors, approvals, fare options, and booking requirements.
Coordinate with ticketing / operations team for booking, rebooking, cancellation, and refund support.
Track booking status and follow up for timely closure.
Share timely updates with internal teams or client coordinators.
Maintain accurate records of requests, confirmations, changes, and pending items.
Support urgent travel changes and service requests.
Follow company process, client travel policy, and approval requirements.
Maintain trackers / CRM updates as required.
Candidate Profile
Graduate in any discipline.
IATA qualification, airline ticketing course, travel and tourism diploma, GDS training, aviation / hospitality
qualification, or equivalent travel qualification preferred.
0-3 years of experience in domestic ticketing, travel desk, corporate travel, airline support, travel agency, or
customer service.
Freshers with relevant travel / ticketing qualification may be considered.
Required Skills
Basic understanding of domestic air ticketing.
Knowledge of fares, sectors, PNR, reissue, cancellation, refunds, and booking process preferred.
Comfort with GDS / airline portals / booking systems will be an advantage.
Good communication and follow-up skills.
Strong attention to detail.
Comfort with email, Excel, CRM, and trackers.
Ability to work with urgency and accuracy.
Key Performance Areas
Timely ticketing coordination and closure.
Accuracy of traveller and booking details.
TAT adherence.
Proper tracking of changes, cancellations, and refunds.
Client / internal update quality.
Process and policy adherence
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
Work Location: In person
