Sales Order (SO) Checking:
Verify customer sales orders for accuracy, material availability, and alignment with internal processes.
Back Order Review:
Monitor and review pending/back orders regularly and take corrective actions to reduce backlog.
Customer Communication:
Draft and send emails to customers for order amendments, confirmations, and updates related to material availability or delivery schedules.
Material Stock Transfer Coordination:
Coordinate inter-plant or warehouse stock transfers to fulfill urgent or pending customer requirements.
Purchase Team Follow-Up:
Liaise with the purchase team to expedite procurement of materials that are short or urgently required.
OTIF (On-Time In-Full) Maintenance:
Track, maintain, and improve OTIF performance metrics; ensure customer orders are fulfilled accurately and on schedule.
Schedule Order Management:
Maintain and update customer schedule agreements and plan dispatches in line with customer timelines.
Customer Complaint Closure:
Investigate and close customer complaints related to material issues, delays, or quality concerns in coordination with relevant departments.
Strong knowledge of inventory and order management systems (SAP knowledge preferred)
Effective communication and coordination skills
Proactive in follow-ups and stakeholder management
Attention to detail and problem-solving attitude
Proficiency in MS Excel, Email writing, and ERP tools
