Job Summary:
The position of a Customer Support Representative at Trend Works plays a pivotal role in creating a welcoming and efficient environment for customers and guests. They serve as the initial point of contact, ensuring smooth daily operations and a positive experience for all visitors. This position requires excellent interpersonal skills and adaptability in a dynamic coworking environment.
Key Responsibilities:
Customer and Guest Engagement:
● Warmly welcome customers, guests, and visitors as they enter the space.
● Provide information about services and amenities
● Foster a sense of community by facilitating introductions and connections among clients.
● Collect and share feedback from customers to improve their experience.
● Answer phone calls and emails professionally and promptly.
● Maintain clear and effective communication channels with clients and coworkers.
Coordinate and maintain strong relationships with external vendors to ensure timely delivery of services and resolve any vendor-related issues promptly.
● Monitor entry and exit to maintain a safe and secure environment.
● Assist in handling access issues and addressing security concerns.
● Manage reservations for meeting rooms, workstations, and private offices.
● Oversee the allocation of workspace, ensuring a smooth check-in and check-out process.
● Maintain an organised and clean reception area and common spaces.
● Assist with administrative tasks, including mail and package handling, photocopying, and document
management.
● Manage client-related administrative tasks, such as billing inquiries and clientship renewals.
● Keep records of the space usage and occupancy.
● Familiarise clients with technology resources, such as printers, scanners, and audiovisual equipment.
● Troubleshoot basic technical issues and assist customers with connectivity.
● Ensure all equipment and amenities are in good working order.
● Previous experience of minimum 2-3 years in customer service, hospitality, or a similar role is preferred.
● Strong interpersonal and communication skills.
● Ability to multitask and prioritise in a fast-paced environment.
● Positive and professional attitude with a customer-centric approach.
● Flexibility in adapting to changing coworking space dynamics.
● Knowledge of the industry and trends is advantageous.
Working as a customer support representative in an office space requires a proactive and customer-focused approach. This role plays a critical part in ensuring the satisfaction and engagement of customers while maintaining the smooth operation of the facility. Building a sense of community and providing exceptional service are key components of this position.
Pay: Up to ₹35,000.00 per month
Work Location: In person
