Admin CRM Manager
Company: Panacorp Software Solutions Pvt. Ltd.
Location: Nagercoil, Tamil Nadu
Industry: PhD Assistance | Research & Development | Academic Services
Job Summary
We are looking for an organized and responsible Admin CRM Manager to manage branch administration, customer relationship management, team coordination, and daily operations. The ideal candidate should have strong communication, leadership, and organizational skills to ensure smooth office operations and excellent client service.
Key Responsibilities
- Manage daily branch administration and office operations.
- Maintain and update the CRM system with accurate client information.
- Coordinate with the Technical and programming teams to ensure smooth workflow.
- Track client progress from registration until project completion.
- Follow up with clients regarding documents, approvals, payments, and project status.
- Ensure all client records and documents are properly maintained.
- Prepare daily, weekly, and monthly performance reports.
- Monitor team productivity and ensure assigned tasks are completed on time.
- Coordinate with Technical and Revenue departments to achieve business goals.
- Resolve client concerns professionally and maintain high customer satisfaction.
- Support management in planning, reporting, and branch operations.
- Improve operational efficiency by introducing new administrative processes.
Requirements
- Bachelor's Degree or MBA in Business Administration, Management, or a related field.
- 2–5 years of experience in Administration, CRM, Operations, or Team Management.
- Good communication and leadership skills.
- Strong organizational and problem-solving abilities.
- Proficiency in MS Excel, MS Word, Google Sheets
- Ability to manage multiple tasks and meet deadlines.
- Experience in the education, research, consultancy, or service industry is an added advantage.
Preferred Skills
- Team Coordination
- Customer Relationship Management (CRM)
- Administrative Management
- Operations Management
- Client Follow-up
- MIS Reporting
- Documentation Management
- Process Improvement
- Performance Tracking
- Microsoft Excel
- Google Workspace
- Time Management
Why Join Us?
- Career growth opportunities
- Professional work environment
- Leadership development
- Learning and development programs
- Performance-based career progression
Job Type: Full-time
Work Location: Nagercoil, Tamil Nadu
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
