Job Summary
The Service Counsellor is responsible for providing continuous support and guidance to enrolled students, ensuring a smooth and satisfactory learning experience. The role serves as the primary contact point for student queries and coordinates with internal academic and operational teams to ensure timely and effective resolution of concerns. The position requires strong communication, empathy, and service orientation to maintain high standards of student engagement and satisfaction.
Key Responsibilities
- Serve as the main point of contact for enrolled students and manage their service-related requirements.
- Respond to student queries through calls, emails, and other communication channels in a timely and professional manner.
- Provide accurate information related to course structure, schedules, learning platforms, and procedures.
- Liaise with academic and operations teams to ensure seamless service delivery and issue resolution.
- Maintain comprehensive and accurate documentation of student interactions and feedback for continuous improvement.
- Ensure adherence to service standards, confidentiality, and organizational protocols.
Education & Experience Requirements
- Bachelor’s degree in business, Psychology, or related discipline.
- Experience in counselling, academic support, customer service, or related fields is preferred.
- Freshers with strong communication and service orientation may also apply.
Skills & Competencies
- Excellent verbal and written communication skills
- Strong interpersonal and relationship-building skills
- Active listening and conflict resolution abilities
- Ability to remain calm, patient, and empathetic
- Organized, detail-oriented, and proactive in follow-ups
- Adaptable and capable of handling diverse student needs
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
