Service Delivery Manager - S&P - Procurement Ops
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of Senior Manager Accounts Payable Regional Process owner Regional process owner will be responsible for owning governing and continuously improving the assigned business process across specific region. The role ensures process standardization efficiency and alignment with global policies and business objectives. The Region Process owner is a crucial business knowledge role with responsibilities: for multiple business segments within a region. The Region Process Owner provides support and guidance to specific Process areas of ownership for business processes and associated systems. The role is a dedicated resource with responsibilities: for ensuring benefit delivery driving continuous improvement managing system upgrades educating the key user community sustaining business process & training documentation and being the liaison with the different team which might include business as well to to fix the issues. Responsibilities: - This role drives continuous improvements using innovative process design across functions recommend interface improvements and system solutions. - This role provides excellent customer service and support as it relates all system areas of MGS Finance. - This associate will effectively liaise with Key Users Operational Leaders Process Owners Center of Excellence Teams Process Owners across SB Us and regions and provide creative solutions while adhering to the Best Practice guidelines and Finance Manual. - Ensure alignment of regional processes with global process framework and policies - Identify process gaps risks and inefficiencies and drive continues improvement opportunities - Support the identification and strategy for end-to-end Accounts Payable solutions with partnership with cross Process teams. - Initiate and implement Continuous Improvements within the scope of assigned Process area which can benefit the service centers. - Timely and Accurate support to ERP governance and change management through best-in-class system/ process impact assessment.
Qualifications
Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management
Certifications
Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy
Required Skills
Ariba, Business Process Management (BPM), Celonis Process Mining, Data Literacy, Data Visualization, Digital Business Strategy, Enterprise Resource Planning (ERP), Experience Design (Including Customer/User Experience), Generative AI, Healthcare Payors, Industrial Manufacturing Processes, Insight Generation, Microsoft Office, Oracle, Procurement Operations, Retail Banking Products, RPA Methodology, SAP Overview, Sourcing and Procurement, Supply Chain Planning (SCP), User Experience (UX)
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
S&P - Procurement Ops
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
