The Front Office Receptionist is responsible for providing a warm welcome to guests, managing check-in and check-out procedures, handling reservations, addressing guest queries, and ensuring exceptional customer service while maintaining the hotel's professional standards.
Key Responsibilities
- Welcome guests in a courteous and professional manner.
- Perform guest check-in and check-out efficiently.
- Handle room reservations, cancellations, and modifications.
- Answer telephone calls and respond to guest inquiries promptly.
- Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
- Maintain accurate guest records and update the Property Management System (PMS).
- Process payments, prepare bills, and maintain cash handling procedures.
- Provide information about hotel facilities, services, and local attractions.
- Resolve guest complaints professionally or escalate them when necessary.
- Maintain the reception area in a clean and presentable condition.
- Prepare daily reports and maintain Front Office documentation.
- Follow company policies, SOPs, and safety standards.
Skills Required
- Excellent communication and interpersonal skills.
- Customer service orientation.
- Basic computer proficiency and MS Office knowledge.
- Experience with hotel PMS software (e.g., Opera, IDS, eZee, or similar) is preferred.
- Strong organizational and multitasking abilities.
- Professional grooming and positive attitude.
- Ability to work in rotational shifts, weekends, and public holidays.
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
