Paraayan is looking for a proactive and customer-focused Customer Support Executive to handle customer queries, order-related concerns, and provide excellent after-sales support across multiple platforms.
Key Responsibilities
· Handle customer queries via calls, WhatsApp, emails, and marketplace chats
· Provide accurate information about products, orders, deliveries, and returns
· Resolve customer complaints in a timely and professional manner
· Coordinate with internal teams (warehouse, logistics, operations) for issue resolution
· Manage order status updates, cancellations, refunds, and replacements
· Maintain proper records of customer interactions and issues
· Follow company SOPs and customer service guidelines
· Ensure high customer satisfaction and positive brand representation
Requirements & Skills
· Freshers welcome — college students/interns with a sharp, intelligent, and quick-learning attitude are encouraged to apply
· Excellent communication skills in both English and Hindi (written and verbal)
· Strong email/mail writing skills — able to draft clear, professional, and error-free emails
· Comfortable handling customer and platform mails/calls, including Blinkit, Amazon, and other marketplace communications
· Basic knowledge of computers, MS Excel, and Google Sheets
· Problem-solving attitude and patience while handling customers
· Ability to multitask and work under pressure
Preferred Qualities
· Customer-centric mindset
· Good listening skills
· Team player with a positive attitude
· Willingness to learn and adapt
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
