WE ARE HIRINGAdmissions Sales & Operations Manager
Company: Dream Life Educational Services
Location: Coimbatore, Tamil Nadu
Work Mode: Work From Office – Full Time
Reporting To: CEO & Management
Industry: Education / College Admissions / EdTech
About Dream Life Educational Services
Dream Life Educational Services is a Coimbatore-based education consultancy supporting students and parents with college selection, career counselling and admissions across Tamil Nadu and Bengaluru.
As part of our 2027 expansion, we are looking for an experienced and performance-driven Admissions Sales & Operations Manager to lead our admissions, telecalling, counselling and office operations.
Role Overview
The Admissions Sales & Operations Manager will be responsible for managing the company’s day-to-day admissions sales and operational activities.
The selected candidate will work directly with the CEO and management and will take ownership of the telecalling team, closing counsellors, CRM processes, lead management, recruitment support, training, performance monitoring and admissions target achievement.
This is a leadership position suitable for a candidate who can independently manage teams, establish processes and drive business growth.
Key ResponsibilitiesSales and Admissions Management
- Manage the complete student-admission sales process, from lead allocation to admission confirmation.
- Set daily, weekly and monthly targets for telecallers and closing counsellors.
- Monitor lead response time, follow-ups, counselling quality and conversion rates.
- Support the team in handling difficult parent objections and high-value admission closures.
- Ensure hot leads are transferred to closing counsellors without delay.
- Track admission documentation, fee payment and confirmation status.
- Develop and execute strategies to achieve monthly and annual admission targets.
Team Management
- Manage telecallers, admission counsellors and other sales-support employees.
- Conduct daily morning meetings and evening performance reviews.
- Monitor employee attendance, discipline, productivity and target achievement.
- Identify underperforming employees and provide coaching and improvement plans.
- Motivate the team and maintain a professional, target-oriented work environment.
- Coordinate employee hiring, onboarding, training and assessments.
- Support management in building and scaling the admissions team.
CRM and Lead Management
- Manage lead allocation and follow-up processes through LeadSquared or a similar CRM.
- Ensure every call, follow-up and lead stage is updated accurately.
- Segregate leads based on course, location, interest level and admission readiness.
- Monitor missed follow-ups, inactive leads and overdue tasks.
- Maintain accurate reports on leads, conversions, admissions and revenue.
- Ensure zero leakage of high-potential leads.
Operations Management
- Oversee the company’s day-to-day office and admissions operations.
- Coordinate with college admission teams and management representatives.
- Maintain updated college information, fee structures, courses, hostel details and admission procedures.
- Ensure the team has the required call scripts, comparison sheets and college information.
- Establish and implement standard operating procedures for admissions, follow-ups, documentation and payment tracking.
- Coordinate with marketing, data, HR/admin and management teams.
- Handle student, parent and college-related escalations professionally.
- Submit daily, weekly and monthly MIS reports to the CEO and management.
Training and Quality Control
- Train telecallers and counsellors on courses, colleges, scripts, CRM and objection handling.
- Conduct mock calls, performance assessments and periodic refresher training.
- Review call recordings and provide structured feedback.
- Improve call quality, counselling standards and team conversion ratios.
- Ensure consistent communication and service quality across the team.
Required Qualifications
- Any Bachelor’s or Master’s degree.
- Minimum 3–6 years of experience in sales, admissions, counselling, business development or operations.
- Previous team-handling experience is mandatory.
- Experience managing a minimum of 5–10 team members is preferred.
- Strong knowledge of sales funnels, lead follow-ups and admission closures.
- Hands-on experience with CRM software, Excel or Google Sheets.
- Strong Tamil and English communication skills.
- Good leadership, negotiation, problem-solving and decision-making abilities.
- Ability to work independently and take responsibility for business outcomes.
- Must be comfortable working in a target-driven environment.
- Must be willing to work full-time from our Coimbatore office.
Preferred Industry Background
First preference will be given to candidates with experience in:
- EdTech companies
- College admission consultancies
- Education counselling organisations
- Coaching or training institutes
- University or college admissions departments
- Overseas education consultancies
- Target-driven inside-sales organisations
Key Skills
- Team leadership and people management
- Admissions sales and counselling
- Telecalling-team management
- CRM and lead-funnel management
- Target planning and performance monitoring
- Parent objection handling
- Admissions closing and negotiation
- Recruitment and employee training
- MIS reporting and data analysis
- Process development and operations management
- College relationship management
- Strong ownership and accountability
Compensation
- Fixed CTC: ₹3.5–₹4.2 LPA
- Performance-linked incentives: Up to ₹1.8 LPA
- Total earning potential: Up to ₹6 LPA
- Final fixed salary will depend on relevant experience, team-handling capability, previous performance and interview assessment.
Performance Areas
The selected candidate will be evaluated based on:
- Team productivity and discipline
- CRM accuracy and process compliance
- Lead follow-up completion
- Call quality and counselling standards
- Lead-to-admission conversion
- Monthly and annual admission targets
- Employee training and retention
- Reporting accuracy and operational efficiency
- Overall business growth
Candidate Preference
- Immediate joiners or candidates with a short notice period will be preferred.
- Candidates currently residing in Coimbatore or willing to relocate to Coimbatore can apply.
- Applicants must have genuine team-management experience and a strong performance record.
How to Apply
Interested candidates can send their updated resume with the following details:
- Current location
- Total work experience
- EdTech/education experience
- Maximum team size handled
- Current salary
- Expected salary
- Notice period
WhatsApp/Contact: 8438516677
Email: [email protected]
Dream Life Educational Services
Your Career, Our Mission.
Pay: ₹350,000.00 - ₹600,000.00 per year
Work Location: In person
