Role: Subject Matter Expert Order to Cash
Skill: Order to Cash
Experience: 5 years to 8 years
Location: TCS Noida
Shift Timing: ANZ shift.(starting 2-3AM IST)
Education:
- Minimum 15 years of regular, full-time education (10 + 2 + 3)
- Non-technical graduation and/or masters in finance & accounts stream - B.Com, M.Com or CA Inter
- Bachelor's in Finance & Accounting from a reputed university.
Must Have:
- OTC 5-8 years of working experience in billing, cash application, customer master data in SAP & JDE ERPs
Good-to-Have:
Job Summary:
This role is responsible for executing complex processes that involve greater subjective thinking (or processing a much higher volume of basic transactions). Should have at least 3 years of relevant work experience as Subject Matter Expert in similar processes with good communication, organizational, interpersonal skills along with proficiency in MS Excel. Should have expert level knowledge of ERP (preferably SAP or JDE), experience in reporting & compliance, capable of handling stringent timelines & interacting with the stakeholders.
Key Accountabilities:
- Should be able to perform all complex processes that involve greater subjective thinking (or processing a much higher volume of basic transactions) relating Billing, cash application, customer master set up, credit management, collection follow-up
- Ensure compliance to all SLA and KPI targets
- Exceed daily / weekly / monthly targets on TAT and Accuracy
- Be self-reliant to undertake and complete assigned work
- Undertake self assessment to verify activities done timely and accurately
- Report out hourly & EOD status of activities performed
- Provide daily update to customer on progress and have interaction emails & calls
- Identify process gaps and provide controls to mitigate and monitor closure
- Identify process improvement opportunities and take up improvement projects to closure
- Operate from Office as standard requirement
- Should not take any unscheduled leaves without pre-consent from Team Lead
- Be open to operate extended hours to finish deliverable from Office and incase of errors and backlogs and during periods of volume spike or due to business requirement.
Technical Capabilities / Skills:
Systems:
- Expert knowledge of SAP or JD Edwards
- Good level of proficiency in the following systems: MS Office Word, Excel, and PowerPoint
- Has expert level experience in Excel using IF, SUMIFS, COUNTIFS, VLOOKUP, XLOOKUP, PIVOT, CELL REFERENCE, AVERAGE, AGEING, DATE FORMAT, TEXT to TABLE
Communication:
- Have fluency in reading, understanding, writing, and speaking English.
- Can interact with customers in a professional, courteous manner
Soft skills:
- Shows genuine empathy to customers experiencing difficulties.
- Able to communicate effectively.
- High energy, self-motivation with a high degree of accountability
Analytical skills:
Organisational skills:
- Documentation and knowledge sharing.
- Average level written communication skills to interact with key stakeholders
Business acumen:
- 5-8 years of experience in Record to Report of which at least 3 years of relevant work experience as Subject Matter Expert in similar processes with good communication, organizational, interpersonal skills along with proficiency in MS Excel. Should have working level knowledge of ERP (preferably SAP or JDE), experience in reporting & compliance, capable of handling stringent timelines & interacting with the stakeholders performing billing, cash application, customer master set up, credit management, collection follow-up, report preparation.
Other Requirements:
- Candidate should be ready to work in ANZ shift.(starting 2-3AM IST)
- Should possess positive attitude to support the business.
- 5 days’ work from office is mandatory including one weekend during Month-end Close cycle
- Should be medically fit to operate during ANZ shift
