Operations Fresher (Full time)
Sales & Collections Coordination
● Follow up with sales team members on customer payment collections and update collection projections.
● Monitor customer credit timelines and ensure timely reminders are shared internally and to customers.
Order Management & Inventory Monitoring
● Monitor bookings, billing, backlog, and inventory status in internal systems.
● Ensure all booked material is billed on time with minimal inventory buildup.
● Highlight discrepancies in bookings, billing, backlog, or inventory and coordinate resolution.
Delivery & Operations Tracking
● Track delivery timelines and identify deviations from expected turnaround times.
● Coordinate internally to ensure timely shipment and fulfillment.
● Maintain operational reports related to order processing and delivery performance.
Customer Support & Escalation Handling
● Handle customer escalations, refund requests, and return processes in accordance with SOPs
● Coordinate with internal teams to ensure quick issue resolution and stakeholder closure.
● Monitor customer satisfaction metrics and identify improvement areas.
Reporting & Data Management
● Prepare and maintain operational reports including:
- Daily booking reports
- Weekly booking/billing/backlog report
- Weekly operational metrics
- TAT (Turnaround Time) report
- Inventory and SFC reports
● Support teams with operational data and analysis requirements.
Process Improvement & Cross-functional Coordination
● Support workflow optimization and cost optimization initiatives.
● Coordinate with product and internal teams to improve operational workflows and system features.
● Assist in maintaining process adherence across operations.
Event & Internal Coordination
● Support coordination activities for exhibitions, seminars, virtual events, and marketing initiatives.
● Track and organize post-event customer leads and data.
Internal Team Support
● Provide operational and technical support for internal tools and systems.
● Coordinate with internal stakeholders to ensure timely responses to operational requests.
Ensure smooth communication and timely acknowledgements for internal and external queries.
Requirements:
- Good communication skills (Languages: English, Hindi and Kannada),
- And the ability to learn and grow with the company.
- Intern + Full time opportunity.
- Being located in Bangalore would be ideal.
Job Types: Full-time, Internship
Pay: ₹10,000.00 - ₹13,000.00 per month
Work Location: In person
