Job Summary
We are looking for a Customer Support Executive for the Email Process to handle customer inquiries and resolve issues through email. The ideal candidate should have prior experience in email-based customer support, possess excellent written English skills, and be committed to delivering a high level of customer satisfaction.
Key Responsibilities
- Respond to customer queries and concerns through email in a professional and timely manner.
- Provide accurate information regarding products, services, accounts, or transactions.
- Resolve customer complaints while ensuring customer satisfaction.
- Escalate unresolved or complex issues to the relevant team.
- Maintain accurate records of customer interactions in the CRM/ticketing system.
- Ensure compliance with company policies, quality standards, and Service Level Agreements (SLAs).
- Maintain professionalism and confidentiality while handling customer information.
Pay: From ₹20,000.00 per month
Benefits:
Work Location: In person
