JOB DESCRIPTION
Assistant Manager – Operations & Back Office
Company: Infraflux Living
Location: Pune, Maharashtra
Department: Operations & Administration
Employment Type: Full-Time
Contact: 9730336400
Job Summary
Infraflux Living is looking for an experienced and responsible Assistant Manager – Operations & Back Office to manage and coordinate day-to-day operations, production, inventory, purchase requirements, dispatches, customer coordination, documentation and MIS reporting.
The candidate will act as a key coordination point between customers, sales, purchase, production/shop floor, inventory, dispatch and accounts, ensuring that orders are completed and dispatched on time.
Key Responsibilities1. Daily Operations
- Coordinate and oversee shop-floor employees.
- Track production orders and pending work.
- Coordinate purchase and material requirements.
- Follow up to ensure timely availability of materials.
- Ensure dispatches happen on time.
- Monitor order status from production to dispatch.
- Prepare regular operational updates for management.
2. Inventory Management
- Maintain records of raw materials, work-in-progress and finished goods.
- Prepare daily/weekly stock updates.
- Identify low-stock and critical items.
- Coordinate with purchase for material replenishment.
- Maintain accurate inward and outward records.
- Coordinate periodic physical stock verification.
- Identify and report stock discrepancies.
3. Back Office & Documentation
- Prepare quotations and commercial documents.
- Prepare and coordinate sales orders and invoices.
- Maintain customer and supplier records.
- Prepare Excel/MIS reports.
- Maintain records related to sales, production, purchase, inventory and dispatch.
- Coordinate basic accounts-related information with the CA/Accountant.
- Ensure proper filing and documentation.
4. Customer Handling
- Respond to customer enquiries through WhatsApp, email and phone.
- Handle customer visits and understand their requirements.
- Prepare and send quotations.
- Follow up on quotations and pending enquiries.
- Maintain a customer follow-up list.
- Coordinate with customers regarding order status and delivery schedules.
- Coordinate the complete process:
Enquiry → Quotation → Order → Production → Quality Check → Dispatch → Customer Follow-up
5. Team Coordination & Reporting
- Coordinate with production, purchase, inventory, sales and accounts teams.
- Assign and follow up on operational priorities.
- Identify delays and coordinate corrective action.
- Escalate important operational issues to management.
- Ensure timely and accurate reporting.
- Maintain proper coordination among team members.
Required Skills
- Good knowledge of MS Excel and MS Office.
- Good understanding of operations and production coordination.
- Knowledge of inventory and stock management.
- Knowledge of quotations, sales orders and invoicing.
- Strong customer handling and communication skills.
- Good follow-up and coordination abilities.
- Basic knowledge of accounts and GST-related documentation will be an advantage.
- Ability to prepare and understand MIS reports.
- Good problem-solving and decision-making skills.
- Ability to manage multiple tasks and deadlines.
- Strong organizational and time-management skills.
Qualification & Experience
Qualification: Graduate / MBA / equivalent qualification preferred.
Experience: 1–7 years of relevant experience in Operations, Back Office, Sales Coordination, Production Coordination, Inventory, Administration or a similar role.
Candidates with experience in manufacturing, interior, furniture, construction, building materials or related industries will be preferred.
Key Performance Indicators (KPIs)
- Timely completion of production orders.
- On-time dispatch percentage.
- Accuracy of inventory records.
- Timely identification of material requirements.
- Customer enquiry and quotation follow-up.
- Accuracy and timeliness of MIS reports.
- Reduction in pending orders/work.
- Effective coordination between sales, production, purchase and dispatch.
- Customer satisfaction and response time.
Salary
₹18,000 – ₹24,000 per month, depending on experience, skills and suitability.
Job Location
Pune, Maharashtra
How to Apply
Interested candidates can share their updated resume or contact:
9730336400
Infraflux Living
Pay: ₹18,000.00 - ₹24,000.00 per month
Benefits:
Work Location: In person
