Senior Executive – Operations
About the Role
We are looking for a hands-on Senior Executive who can own and run our day-to-day e-commerce operations. You will be the connecting thread between our tech, marketing, logistics, and customer care teams making sure everything works smoothly so we can grow faster. If you love solving problems, hate pending tasks, and enjoy learning how digital businesses work, this role is for you.
What You Will Do
Keep our website running sharp coordinate with the tech team to push offers, implement new things, product updates, and conversion improvements on time. Be the go-to person for all operational partners like Unicommerce, WareIQ, Razorpay, resolve issues, and keep things moving. Handle order, payment, refund, and delivery escalations with a calm head and quick action. Work closely with the marketing team to ensure every campaign goes live without a hitch.
What We Are Looking For
2–3 years of experience in D2C or e-commerce operations. Good communication and strong follow-up habits. Basic understanding of Shopify, order management systems, or payment gateways is a plus. Someone who takes ownership and doesn't wait to be told twice.
Your Growth Path
In the first 3 months, you will learn the full operations stack tools, teams, and processes and start resolving issues independently. By 6 months, you will own vendor relationships, manage escalations end-to-end, and support live marketing campaigns operationally. At 12 months, you will drive process improvements, suggest automation ideas, and become the operational backbone the business relies on.
Pay: ₹400,000.00 - ₹800,000.00 per year
Work Location: In person
