Position: CRM Head – Real Estate
Role Summary:
Lead the Customer Relationship Management function by overseeing post-sales operations, collections, customer communications, documentation, possession, and complaint resolution while ensuring exceptional customer satisfaction and operational efficiency.
Experience:
- 8–15 years in real estate CRM or customer service.
- At least 3–5 years in a leadership role.
Education:
- MBA (Marketing/Operations) or Graduate with relevant experience.
Job Discription:
1. Customer Relationship Management
- Build and maintain strong relationships with customers.
- Ensure high levels of customer satisfaction throughout the customer lifecycle.
- Handle customer grievances and resolve escalations promptly.
2. Post-Sales Operations
- Manage the complete post-sales process from booking to possession.
- Coordinate documentation, agreement execution, and payment collections.
- Ensure timely communication regarding project milestones.
3. Customer Communication
- Develop communication plans for customers.
- Send regular updates about construction progress, payment schedules, and possession timelines.
- Organize customer meetings, site visits, and handover events.
4. Collections Management
- Track payment schedules and outstanding dues.
- Coordinate with finance teams to ensure timely collections.
- Follow up with customers regarding pending payments.
5. Documentation & Compliance
- Ensure all customer documents are complete and legally compliant.
- Coordinate with legal teams for sale agreements, registration, and possession documentation.
- Maintain accurate customer records.
6. Possession & Handover
- Plan and execute possession activities.
- Coordinate with construction, quality, and facility management teams.
- Ensure snag lists and customer concerns are resolved before handover.
Pay: ₹100,000.00 - ₹130,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
