About the Role
- Phone support to our customers and driver partners to build trust and encourage customer dedication.
- Provide insights to members of the Leadership Team to help drive continuous improvement.
- You will need to provide thorough, detailed support using various support platforms
- Accurately document case details, analyze information, and provide recommendations to important team members from time to time.
- Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in unique and creative ways.
- Strong written and verbal communication skills including ability to listen effectively and to confidently voice concerns diplomatically.
- Able to establish trust and effective working relationships with others
- Ability to leverage multiple resources to inform and support critical decisions
- Desire to learn - You're a highly motivated self-starter, with an eagerness to learn and grow, and you are receptive to feedback.
- Adaptability - You are able to adapt to any situation, remain customer centric, and help drive to a resolution
- Basic Qualifications -
As a Safety Investigations Specialist II in the India SA Safety team, you will engage with Uber customers or driver-independent drivers who have experienced Safety (Harm or Injury) issues on an Uber trip.
Alongside that, you might also from time to time be engaged to work on other side projects/new product support initiatives, etc.
Below is a non-exhaustive list of items that may help understand the role requirements better
- Be an excellent communicator: You build trust with riders and driver-drivers who use Uber/the Uber network/platform through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber get ahead.
- In a safety-focused team, it is imperative that you have a deep understanding of the audience that you are catering to, to find the right way to connect with the target audience. Strong, grammatically accurate English & Hindi language skills are a must.
- Be customer-obsessed: You are passionate about customer experience, and instantly build a rapport with the riders and driver-drivers who use Uber/the Uber network/platform by being enlightening, acknowledging the situation, and displaying a genuine willingness to help.
- Be a problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.
- Preferred Qualifications -
- Candidates should be able to communicate optimally in Nepali, English & Hindi.
Must have experience of a minimum 1 yr preferably
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Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
