We are looking for a proactive and well-organized Client Servicing Executive who can act as the bridge between clients and our internal teams. The ideal candidate should have strong communication skills, the ability to understand client needs, coordinate effectively with design, development, and digital teams, and ensure smooth execution of projects.
If you enjoy engaging with clients, managing timelines, and ensuring project success, this role offers you an excellent opportunity to grow within a dynamic creative-tech agency.
- Serve as the primary point of contact for client communications.
- Understand client requirements and clearly brief internal teams (design, development, digital marketing).
- Coordinate project timelines and ensure deliveries are completed as planned.
- Maintain project trackers, follow up with teams, and update clients regularly.
- Prepare meeting notes, documentation, and performance reports as needed.
- Manage client expectations and ensure high-quality output.
- Support the project manager with day-to-day operations and task coordination.
- Ensure smooth workflow and timely resolution of client queries.
- Build and maintain positive relationships with clients to improve satisfaction.
- Excellent communication skills (verbal & written).
- Strong organizational and project coordination abilities.
- Ability to multitask and manage multiple client accounts.
- Basic knowledge of digital marketing, websites, and creative workflows (added advantage).
- Good understanding of documentation, follow-up processes, and client management.
- Confident, approachable, and responsible team player.
- Someone who enjoys working with people and building relationships.
- A good listener with the ability to translate client needs into actionable tasks.
- Detail-oriented and capable of tracking progress across multiple projects.
- Self-motivated, disciplined, and eager to learn new processes.
- Comfortable in a fast-paced environment with shifting priorities.
- Work with a 22-year established creative-tech agency with a diverse set of clients.
- Collaborate with designers, developers, marketers, and project managers.
- Gain exposure to digital marketing, UI/UX, branding, web development, and more.
- Professional growth through hands-on experience and mentorship.
- Friendly and supportive work culture with long-term career potential.
