Company Description
We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in
Job Description
REQUIREMENTS:
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Experience - 5+ years
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Strong hands-on experience with ServiceNow platform testing and quality assurance processes
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Hands-on experience with ServiceNow ATF (Automated Test Framework) is mandatory
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Strong knowledge of CMDB concepts, data governance, and data hygiene best practices
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Experience in designing, developing, and maintaining automated test scripts using ATF
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Good understanding of ServiceNow platform fundamentals and core functionalities
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Experience with Asset Management processes and ServiceNow Asset Management modules
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Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow
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Hands-on experience testing integrations with third-party applications using REST APIs, SOAP services, or Integration Hub
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Experience supporting ServiceNow upgrades, clone activities, and post-upgrade validation testing
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Strong understanding of functional, regression, integration, and end-to-end testing methodologies
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Ability to independently drive QE initiatives and establish testing best practices
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Strong analytical, troubleshooting, and defect management skills
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Excellent communication and stakeholder management skills
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CSA certification or relevant ServiceNow certifications will be an added advantage
RESPONSIBILITIES:
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Design, develop, execute, and maintain automated test cases using ServiceNow ATF
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Validate ServiceNow platform functionality across releases, enhancements, and configurations
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Perform functional, regression, integration, and end-to-end testing activities
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Ensure CMDB data quality and support data hygiene initiatives across the platform
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Validate Asset Management, Compliance, Auditing, and Security Control processes
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Perform testing and validation of integrations with third-party systems and applications
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Support ServiceNow upgrade and clone activities, including impact assessment and testing
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Identify, document, track, and manage defects through resolution
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Develop and maintain test plans, test cases, test scripts, and testing documentation
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Collaborate with developers, administrators, business analysts, and stakeholders to ensure quality deliverables
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Provide testing sign-off and quality assurance recommendations for production deployments
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Analyze test results and provide actionable insights to improve platform quality and stability
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Drive continuous improvement initiatives for ServiceNow QE processes and test automation
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Ensure adherence to organizational quality standards, governance, and best practices
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
