Job Title: Graduate Engineering Trainee (GET) – Post Sales
Location: Mumbai, Thane, Navi Mumbai, Nasik (with client site visits as required)
Experience: Fresher
Qualification: B. E / B. Tech or M. E / M. Tech in Mechanical Engineering
Employment Type: Full-Time
About the Company
Panshul Technologies LLP is an Authorized SOLIDWORKS Reseller for the Mumbai, Thane, and Navi Mumbai regions. Established in 2016, we are a leading provider of engineering IT solutions, specializing in 3D CAD design, simulation and analysis, product data management, and technical documentation. As a Value-Added Reseller (VAR) for SOLIDWORKS, we are committed to delivering value-driven, high-quality engineering solutions to our clients, backed by expert technical support.
Job Overview
The Graduate Engineering Trainee (GET) – Post Sales will support the technical team in installation, basic troubleshooting, and customer onboarding activities related to SOLIDWORKS and associated solutions. This is an entry-level role designed to groom fresh mechanical engineering graduates into competent Application Engineers through structured training, field exposure, and hands-on client interaction.
The role involves client visits, installation support, resolving first-level issues, and delivering basic user training to ensure smooth software adoption and customer satisfaction.
Key Responsibilities
1. Installation & Deployment Support
- Assist in installation, activation, and configuration of SOLIDWORKS and related products at customer sites.
- Support hardware and system requirement validation prior to installation.
- Ensure proper setup of licenses (Standalone / Network) under supervision.
- Coordinate with senior Application Engineers for complex deployments.
2. First-Level Technical Support & Troubleshooting
- Provide basic troubleshooting support related to installation errors, activation issues, performance concerns, and modeling queries.
- Offer remote support through calls, emails, and screen-sharing tools.
- Escalate advanced technical issues to senior engineers when required.
- Maintain proper documentation of support cases and solutions in internal systems.
3. Basic Training & Customer Enablement
- Deliver basic-level training sessions (online/offline) covering:
- Part Modeling
- Assembly Modeling
- Drawing Creation
- Basic Best Practices in SOLIDWORKS
- Assist senior engineers during advanced training programs.
- Support preparation of training materials, practice files, and user guides.
4. On-Site Customer Support
- Visit client locations for installation, troubleshooting, and post-installation assistance.
- Support smooth transition from sales handover to technical implementation.
- Ensure customers are comfortable with basic software usage post-installation.
5. Learning & Development
- Undergo structured internal training on SOLIDWORKS products and support processes.
- Work towards achieving SOLIDWORKS certifications (CSWA preferred within initial tenure).
- Continuously upgrade knowledge on CAD tools, mechanical design concepts, and industry practices.
Key Skills & Competencies
- Basic knowledge of SOLIDWORKS (Academic exposure preferred).
- Strong understanding of Mechanical Engineering fundamentals.
- Good problem-solving and analytical skills.
- Basic knowledge of Windows OS and computer hardware configuration.
- Good communication and presentation skills.
- Willingness to travel for client visits.
- Eagerness to learn and grow in a technical customer-facing role.
Preferred Skills
- Internship or project experience using SOLIDWORKS.
- CSWA certification (added advantage).
- Exposure to CAD design projects during academics.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
