Job Description - (Customer Support - Voice Process - Quick Commerce )
Customer Delight Champion
Customer Support | Ticket Resolution | Voice Process
Working Days
6 days/week, rotational week off
Salary
₹4–6 LPA fixed (higher for exceptional candidates) + benefits
Joining
Immediate joiners only
About the Role
Plazza is a fast-growing quick-commerce platform delivering medicines to customers in minutes. We're looking for Customer Delight Champions to join our customer support team — the voice of Plazza for every customer who reaches out. This is a ticket-resolution, inbound support role where you'll own every customer interaction during your shift and ensure they walk away with a resolution, not just a response.
Must-Have Skills (Non-Negotiable)
- Minimum 2+ years of experience in voice-based customer support (telecalling/BPO/contact centre).
- Fluent English, plus proficiency in at least one of Hindi or Kannada (any 2 languages mandatory).
- Strong verbal communication and active listening skills.
- Genuine customer empathy and a resolution-first, ownership mindset.
- Comfortable working from office, 6 days/week on a rotational roster, including night shifts.
- Graduate in any discipline.
- Age group: 22–26 years.
Important Skills
- Prior experience in customer support for a quick-commerce, e-commerce, or delivery-based business.
- Composure and patience while handling stressed or upset customers (medicine delivery is often urgent/sensitive).
- Objection handling and de-escalation skills.
- Basic comfort with CRM/ticketing/helpdesk tools and multitasking across systems while on a call.
- Process discipline — following SOPs and escalation matrices consistently.
Good-to-Have Skills
- Experience in healthcare, pharma, or medicine delivery domain.
- Exposure to quick-commerce industry (10 minutes grocery delivery apps, Food delivery apps etc.).
- Familiarity with call-centre/CRM software (Freshdesk, Zendesk, or similar).
- Prior exposure to upselling/cross-selling or basic sales conversations.
Hiring Process
- Resume screening, followed by 1 interview round.
- Evaluation on: communication skills, customer empathy, problem-solving ability, confidence, ownership, and ability to handle difficult customer situations.
- Fast-track closures — strong candidates can be offered the same day
Pay: ₹30,000.00 - ₹50,000.00 per month
Work Location: In person
