Job Summary
Craft Interactive Technologies is seeking a proactive and customer-focused ERP Implementation Executive with experience in ERP implementations, preferably ERPNext. The ideal candidate will be responsible for managing post-sales implementation projects, coordinating with clients and internal teams, ensuring successful deployment of ERP solutions, and delivering a seamless customer experience throughout the implementation lifecycle.
Key ResponsibilitiesProject Implementation & Delivery
- Lead ERP implementation projects from project initiation through successful go-live and post-implementation support.
- Gather and analyze client requirements to ensure ERP solutions align with business processes and objectives.
- Develop project plans, implementation schedules, and resource allocation strategies to ensure timely project completion.
- Conduct project kick-off meetings and maintain effective communication with clients and stakeholders throughout the project lifecycle.
- Monitor project progress, identify potential risks, and implement corrective actions to ensure project success.
- Coordinate with technical and development teams to configure and customize ERP solutions based on client requirements.
Client Training & Support
- Provide end-user training and knowledge transfer sessions to ensure successful system adoption.
- Support clients during implementation, testing, and go-live activities.
- Address client queries and coordinate issue resolution with relevant teams.
- Build and maintain strong client relationships to ensure high levels of customer satisfaction.
Reporting & Continuous Improvement
- Prepare and share project status reports, implementation updates, and progress reviews with clients and internal stakeholders.
- Track project milestones and ensure deliverables are completed within agreed timelines.
- Collect client feedback and recommend improvements to implementation methodologies and processes.
- Contribute to enhancing implementation standards, documentation, and best practices.
Required Skills & Qualifications
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
- 2–5 years of experience in ERP implementation, project coordination, or a similar role, preferably with ERPNext.
- Strong understanding of ERP business processes and implementation methodologies.
- Excellent project management, organizational, and time-management skills.
- Strong communication, presentation, and stakeholder management abilities.
- Ability to analyze business requirements and translate them into practical ERP solutions.
- Proactive problem-solving skills with a strong focus on client success.
- Experience in client training, user support, and post-implementation activities is preferred.
Why Join Us?
Join Craft Interactive Technologies and become part of a dynamic team delivering innovative ERP solutions and helping businesses achieve digital transformation through successful ERP implementations.
Work Location: In-Person
Benefits:
Work Location: In person
