Job Title: Key Account Manager
Location: Mahipalpur, New Delhi- HQ
Department: Sales / Account Management
Company: ShipGlobal
About ShipGlobal
ShipGlobal is a technology-driven global logistics platform enabling seamless cross border shipping for D2C brands, SMEs, and enterprises. We simplify international shipping with end-to-end solutions including customs clearance, tracking, warehousing, and last-mile delivery across multiple geographies.
Roles and Responsibilities
- Manage and nurture a portfolio of key enterprise and high-value client accounts Act as the primary point of contact for assigned customers.
- Ensure high customer satisfaction, retention, and long-term partnerships Understand client shipping needs and recommend ShipGlobal solutions to optimize cost, delivery timelines, and performance
- Drive account growth through upselling and cross-selling of ShipGlobal services
- Monitor shipment volumes, SLAs, revenue performance, and operational KPIs Coordinate with operations, product, tech, and finance teams to resolve client issues
- Handle escalations proactively and ensure timely resolution
- Conduct periodic business reviews and share performance reports with clients
- Support contract renewals, pricing discussions, and compliance
Pay: ₹323,877.69 - ₹500,000.00 per year
Work Location: In person
