*Job Summary
We are looking for a compassionate, professional, and well-organized Client Relationship Executive to manage client communication and provide a positive experience throughout their journey with our mental healthcare/psychiatry services.
The candidate will be responsible for handling client inquiries, coordinating appointments, conducting follow-ups, maintaining client records, and ensuring smooth communication between clients, their families, and the clinical team.
Key Responsibilities
- Handle client and family inquiries through phone calls, WhatsApp, email, and in-person communication.
- Explain available clinic services, appointment procedures, and basic information to clients.
- Schedule, reschedule, and coordinate appointments with psychiatrists and psychologists.
- Make appointment reminder calls and follow-up with clients regarding scheduled visits.
- Maintain regular communication with existing clients to ensure a smooth service experience.
- Listen to client concerns and feedback and communicate them to the appropriate team member.
- Maintain strict confidentiality and privacy of client information.
- Maintain accurate and updated client records, appointment details, and follow-up information.
- Coordinate with psychiatrists, psychologists, therapists, and administrative staff for smooth client management.
- Assist clients with basic billing, payment, and administrative queries.
- Ensure a professional, respectful, and empathetic experience for every client.
- Support client retention and improve overall client satisfaction.
- Follow clinic policies, procedures, and ethical guidelines.
- Escalate clinical or medical concerns to the appropriate psychiatrist or clinical professional. The Client Relationship Executive should not provide medical or treatment advice.
Job Types: Full-time, Fresher
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Education:
Experience:
- Customer support: 1 year (Preferred)
Language:
Location:
- Kingsway Camp, Delhi, Delhi (Preferred)
Work Location: In person
