As a Customer Success Lead at BrightChamps, you'll drive customer success and satisfaction for our key
stakeholders—Tutors, Students, and Parents. You'll build strong relationships, understand their needs and
goals, and ensure they achieve maximum value from our edtech platform in a fast-paced startup
environment.
Key Responsibilities
● Customer Relationship Management: Act as the primary point of contact for key Tutors, Students,
and Parents. Build positive relationships by understanding their objectives, challenges, and needs to
deliver tailored solutions and support.
● Onboarding and Implementation: Guide Tutors, Students, and Parents through seamless
onboarding, ensuring successful product/service adoption.
● Proactive Customer Engagement: Anticipate needs, address questions and concerns, and provide
ongoing guidance to maximize value from our platform.
● Upselling, Referrals & Cross-selling: Spot expansion opportunities and promote additional
products, features, or services aligned with customer goals.
● Customer Feedback and Advocacy: Collect feedback, identify trends, and share insights with
internal teams for product improvements. Turn satisfied customers into advocates and references.
● Renewals and Churn Prevention: Monitor customer health, drive high renewal rates, and
proactively mitigate risks to boost retention.
● Team Leadership: Lead the customer success team by setting clear goals, fostering a collaborative
culture, and promoting continuous learning and accountability.
Application Question(s):
- How many years of experience do you have ?
- What was your last drawn CTC ?
- What is your expected CTC ?
- Are you comfortable working 5pm-1am, 6 days a week ?
Work Location: In person
