JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job PurposeThe Food & Beverage Manager is responsible for overseeing all food service operations, vendor management, quality standards, food safety compliance, customer satisfaction, and budget management. The role ensures the delivery of high-quality dining experiences while maintaining operational efficiency, hygiene standards, and cost control across cafeterias, pantries, catering services, and hospitality operations.
Key ResponsibilitiesFood Service OperationsManage daily cafeteria, pantry, and catering operations.
Ensure seamless food service delivery during business hours and special events.
Monitor food quality, presentation, taste, and service standards.
Ensure adequate staffing and operational readiness.
Vendor ManagementManage food service vendors and catering partners.
Conduct regular performance reviews against SLAs and KPIs.
Ensure compliance with contractual obligations and service standards.
Resolve operational and service-related escalations promptly.
Food Safety & ComplianceEnsure compliance with FSSAI guidelines and food safety standards.
Conduct regular hygiene inspections of kitchens, pantries, and dining areas.
Monitor food handling, storage, and waste management practices.
Maintain regulatory documentation, certifications, and audit records.
Customer Experience ManagementDrive employee satisfaction through high-quality food and service standards.
Gather and analyze customer feedback.
Implement menu enhancements and service improvement initiatives.
Address customer complaints and ensure timely resolution.
Budget & Cost ControlManage operational budgets and food service expenses.
Monitor consumption trends and optimize food costs.
Implement measures to minimize food wastage.
Review invoices, billing accuracy, and monthly cost reports.
Catering & Event ManagementPlan and execute food arrangements for meetings, events, town halls, and leadership visits.
Coordinate with stakeholders to meet event requirements.
Ensure timely and quality delivery of catering services.
Quality AssuranceConduct periodic food tasting and quality audits.
Monitor menu variety, nutritional balance, and seasonal offerings.
Ensure compliance with organization-specific hospitality standards.
Drive continuous improvement initiatives.
Team ManagementLead on-site F&B coordinators and vendor teams.
Conduct performance reviews and coaching sessions.
Ensure adequate staffing levels and workforce planning.
Promote a culture of safety, service excellence, and accountability.
Sustainability & Waste ManagementImplement food waste reduction programs.
Support sustainability and environmental initiatives.
Monitor waste segregation and disposal practices.
Promote eco-friendly packaging and resource optimization.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
