Job Summary
We are seeking an experienced and hands-on IT Manager to lead and manage our organization’s IT infrastructure, systems, security, and internal IT operations, with particular emphasis on the tools and platforms that support software development teams. This is a critical leadership role responsible for the availability, security, scalability, and performance of all technology systems — including source code management, CI/CD, ticketing, and collaboration platforms — that support day-to-day engineering and business operations.
The ideal candidate is a technically strong, current, and proactive professional who combines enterprise IT infrastructure and cybersecurity expertise with practical, working knowledge of developer tooling (Git-based repositories, Jira, Jira Service Management, and asset/service management tools). This person will define IT strategy, lead the IT team, drive IT compliance, and personally roll up their sleeves to implement and maintain technology solutions.
Key Responsibilities
- IT Infrastructure Management
- Manage and maintain the organization’s complete IT infrastructure across on-premises and cloud environments.
- Ensure high availability and performance of servers, storage, networking, internet connectivity, and business-critical systems.
- Plan, implement, and monitor infrastructure upgrades, scalability, and capacity planning.
- Maintain IT asset inventory, lifecycle management, and procurement, including hardware, software, and cloud resources.
- Network & Security
- Configure, manage, and monitor enterprise firewalls, VPNs, routers, switches, wireless networks, and network security.
- Implement and continually strengthen practical cybersecurity measures across the organization, including endpoint protection, email security, multi-factor authentication (MFA), access controls, and vulnerability management.
- Own security incident detection, monitoring, and coordinate timely remediation activities.
- Ensure IT compliance with organizational security policies, data protection requirements, and industry standards (e.g., ISO 27001, SOC 2, GDPR as applicable).
- Manage backup, disaster recovery, and business continuity planning.
- Stay current on the latest cybersecurity threats, tools, and techniques, and proactively update defenses accordingly.
- Systems Administration
- Administer Windows and Linux servers.
- Manage Active Directory, Azure AD/Entra ID, DNS, DHCP, Group Policies, and identity management.
- Oversee Microsoft 365, Google Workspace, email systems, and collaboration platforms.
- Manage virtualization platforms such as VMware or Hyper-V.
- Support cloud infrastructure including AWS, Azure, or Google Cloud Platform.
- Software Development Tooling & DevOps Enablement
- Administer and maintain source code repository platforms such as Git, GitHub, GitLab, and Bitbucket, including access control, branching policies, and repository health.
- Own end-to-end administration of Jira and Jira Service Management (JSM), including project/workflow configuration, automation rules, SLAs, and service catalogs.
- Manage Confluence and other knowledge-collaboration platforms used by engineering teams.
- Administer CI/CD tooling (e.g., Jenkins and similar pipelines) to support reliable build, test, and deployment processes.
- Manage asset management and IT service management (ITSM) tools (ASMT) for tracking hardware, software, licenses, and service requests end to end.
- Partner closely with engineering and DevOps teams to ensure developer tooling is secure, reliable, and continuously improved.
- IT Operations
- Lead internal IT support and helpdesk operations.
- Establish and monitor Service Level Agreements (SLAs) for IT and developer-tooling support.
- Develop and improve IT policies, SOPs, and operational procedures.
- Ensure timely resolution of infrastructure, tooling, and user issues.
- Coordinate with vendors, ISPs, SaaS/tooling providers, and hardware suppliers.
- Collaboration & Enterprise Tools
- Manage and administer enterprise and collaboration applications including:
- Jira, Confluence, and Jira Service Management (JSM)
- Microsoft 365 and Google Workspace
- GitHub / GitLab / Bitbucket and other Git repositories
- Jenkins and CI/CD tools
- Microsoft Teams, Slack, and other collaboration platforms
- Endpoint and device management solutions (Intune, Jamf, etc.)
- Remote access tools
- Monitoring and logging platforms
- Password and secrets management systems
- Asset management and ITSM tools (ASMT)
- Team Management
- Lead, mentor, and manage the internal IT team, setting clear goals and accountability.
- Allocate work, monitor performance, and conduct regular reviews.
- Build a culture of accountability, collaboration, and continuous improvement.
- Identify training and development opportunities to keep the team current with the latest IT tools and techniques.
- Manage hiring and onboarding for IT personnel as needed.
- Governance & Compliance
- Develop, implement, and enforce IT governance policies across the organization.
- Own IT compliance end-to-end, including software licensing compliance, data security standards, and regulatory requirements.
- Maintain accurate documentation for infrastructure, networks, developer tooling, processes, and configurations.
- Lead preparation for and support of internal and external IT/security audits.
- Manage vendor contracts, SaaS subscriptions, and technology budgets.
- Strategic Responsibilities
- Align IT and developer-tooling initiatives with business and engineering goals.
- Continuously evaluate and recommend new technologies, tools, and techniques, keeping pace with the latest developments in IT (beyond hardware configuration alone).
- Drive automation and process improvements across IT operations and developer workflows.
- Participate in technology planning, budgeting, and digital transformation initiatives.
- Provide regular reports to senior management on IT operations, security posture, compliance status, and project progress.
Required Technical Skills
The ideal candidate should have strong, hands-on working knowledge of:
- Enterprise networking (TCP/IP, VLANs, VPNs, DNS, DHCP)
- Firewall administration (Fortinet, Sophos, Palo Alto, Cisco, SonicWall, or similar)
- Windows Server and Linux administration
- Active Directory and Microsoft Entra ID (Azure AD)
- Microsoft 365 and Google Workspace administration
- VMware, Hyper-V, or other virtualization technologies
- Cloud platforms (AWS, Azure, or GCP)
- Endpoint security and endpoint management
- Backup and disaster recovery solutions
- Practical implementation of cybersecurity principles and best practices, not just theoretical knowledge
- Network monitoring and system monitoring tools
- IT asset management and ITSM/ASMT tools
- Identity and access management
- Git-based source repositories (GitHub, GitLab, Bitbucket) and developer collaboration workflows
- Jira, Jira Service Management (JSM), and Confluence administration
- CI/CD tools such as Jenkins
- Collaboration platforms such as Microsoft Teams and Slack
- Basic scripting (PowerShell, Bash, or Python) is desirable.
- Awareness of and curiosity about emerging IT tools, techniques, and industry trends.
Qualifications
- Master’s degree in Computer Science, Information Technology, or a related field.
- 8–12+ years of overall IT experience.
- Minimum 3–5 years in an IT leadership or IT Manager role, ideally leading an IT team of min.5 members
- Experience managing enterprise IT infrastructure and developer tooling in a software development or IT services company.
- Demonstrated hands-on experience administering Git repositories, Jira, JSM, and asset/ITSM tools.
- Professional certifications such as ITIL, Microsoft, Cisco (CCNA/CCNP), Fortinet (NSE), VMware (VCP), AWS/Azure certifications, or CISSP are highly desirable.
Key Competencies
- Strong leadership and people management skills, with the ability to lead and grow an IT team.
- Excellent troubleshooting and analytical abilities.
- Ability to prioritize and manage multiple initiatives simultaneously.
- Strong communication and stakeholder management skills.
- Strategic thinking with a hands-on approach to technology and tooling.
- High level of ownership, accountability, and decision-making capability.
- Genuine interest in staying current with the latest IT developments, tools, and techniques.
- Operational knowledge to provide weekly IT performance report to the management
Success Measures
The IT Manager will be expected to:
- Maintain secure, stable, and highly available IT and developer-tooling systems.
- Minimize infrastructure and tooling downtime.
- Ensure timely resolution of IT support requests via JSM/ITSM processes.
- Protect the organization against cybersecurity threats through practical, implemented security measures.
- Ensure ongoing IT compliance across licensing, security, and regulatory requirements.
- Improve IT operational efficiency through automation, modern tooling, and best practices.
- Build and lead a high-performing IT team while supporting the organization’s growth.
If you are interested in one of our vacancies, please send your CV and motivation to:
[email protected]
If you like to know more about working at ARS, please contact us at: 0471 6616755
