Job Summary
We are looking for a proactive and customer-focused Customer Relations Executive to build and maintain strong relationships with clients. The role involves addressing customer inquiries, resolving complaints, ensuring customer satisfaction, and supporting customer retention initiatives.
Key Responsibilities
Serve as the primary point of contact for customer inquiries and concerns
Build and maintain long-term relationships with clients
Respond to customer queries via phone, email, chat, or in person
Resolve complaints efficiently and escalate complex issues when necessary
Maintain customer records and update CRM systems regularly
Conduct follow-ups to ensure customer satisfaction
Coordinate with internal departments to address customer needs
Identify opportunities to upsell or cross-sell products/services
Gather customer feedback and share insights with management
Prepare reports on customer interactions and service performance
Required Qualifications
Bachelor’s degree in Business Administration, Marketing, or related field
1–3 years of experience in customer service or customer relations
Excellent communication and interpersonal skills
Strong problem-solving and conflict-resolution abilities
Proficiency in MS Office and CRM software
Ability to multitask and manage time effectively
Preferred Skills
Experience in handling high-volume customer interactions
Sales or upselling experience
Strong listening and negotiation skills
Ability to work in a fast-paced environment
Key Competencies
Customer-centric mindset
Patience and empathy
Professionalism
Adaptability
Team collaboration
Work Location: In person
