We are seeking a proactive and customer-oriented individual to join our team as a Customer Support Executive. This role is responsible for managing customer inquiries, preparing quotations, ensuring timely follow-ups, supporting payment collections, and delivering overall client support to ensure satisfaction and retention.
On-Site Full-Time
- Inquiry & Quotation Handling: Respond to customer inquiries via email, phone, or in-person. Understand client requirements and recommend appropriate products/services. Prepare and share quotations in a timely and accurate manner. Maintain quotation logs and follow up with potential clients.
- Customer Follow-Ups: Conduct regular follow-ups on shared quotations to close sales. Maintain records of communication with prospects and clients using CRM tools. Update clients on order status, lead times, and delivery schedules.
- Payment Coordination: Follow up with customers on pending and upcoming payments. Coordinate with accounts/finance team to track invoices and payment confirmations. Resolve any payment-related issues or disputes.
- Customer Support & Relationship Management: Serve as the first point of contact for customer complaints or issues. Coordinate internally with the production and logistics teams to ensure customer requirements are met. Ensure a high level of customer satisfaction through consistent support.
- Documentation & Reporting: Maintain organized records of inquiries, quotations, customer interactions, and payments Provide weekly and monthly reports on quotation status, conversions, and follow-ups
- Keep records of sales, revenue, invoices etc.
- Bachelor’s degree in Business Administration, Marketing, or related field
- 1+ years of experience customer support roles (preferably in manufacturing, engineering, or 3D printing industries)
- Strong communication skills (written & verbal)
- Proficiency in MS Office (Excel, Word, Outlook); knowledge of CRM is a plus
- Customer-first attitude
- Professional and courteous demeanor
- Ability to handle multiple inquiries and deadlines efficiently
- Team player with a solution-oriented mindset
