Department: Bidding & Customer Support
Designation: Bidding & Customer Support Executive
- Handle customer enquiries through email, phone, WhatsApp, and other approved communication channels.
- Respond to customers professionally and within the required response time.
- Understand customer requirements and provide correct information.
- Coordinate with relevant departments for sample collection, registration, testing, reports, invoices, and other customer requirements.
- Follow up on pending customer requests until closure.
- Maintain proper communication records.
- Handle customer complaints professionally and escalate unresolved issues to the Team Lead/Manager.
- Ensure customers receive timely updates regarding their requests.
- Prepare accurate quotations based on client requirements, approved pricing, scope of work, and applicable terms.
- Verify client name, parameters, sample type, test requirements, quantity, location, turnaround time, payment terms, and validity before submitting quotations.
- Coordinate with the technical, laboratory, registration, accounts, and operations teams whenever clarification is required.
Pay: Up to ₹25,000.00 per month
Benefits:
Work Location: In person
